Frequently Asked Questions

Frequently Asked Questions
Infusion For Health

Infusion Therapy

What is Infusion Therapy?

Infusion therapy is when medication or fluids are administered through a sterile needle or catheter directly into the bloodstream. It’s a way of delivering medication that can’t or shouldn’t be taken orally, or that needs to be dispensed at a controlled pace.

What conditions do you treat?

We help adults and children manage a variety of complex, chronic conditions, including but not limited to Crohn’s disease, ulcerative colitis, gout, immune deficiency disorders, lupus, multiple sclerosis, rheumatoid arthritis, severe asthma, thyroid eye disease, and more.
See our Conditions We Treat page for more details.

Referrals, Scheduling & Logistics

How do I get started with my infusion therapy?

Getting started with treatment at Infusion for Health is easy. We will coordinate with your physician to get the referral, and with your insurance to get approval. To book an appointment at one of our centers, contact us online or call us at (888) 777-1945.

Do I need a physician referral?

Yes, each patient must have a physician referral for their specific infusion therapy.

If I’m already receiving infusions at another center or hospital, can I switch to Infusion for Health? If so, how?

Yes. You have the right to choose your site of care.

We provide privacy, convenience, and enhanced relaxation.  If you’re already receiving infusion therapy at a hospital or other facility and want to transfer your care to Infusion for Health, we strive to make the process as simple and stress-free as possible. Contact us online or call us at (888) 777-1945 and we’ll get started coordinating with your doctor and insurance.

If I switch to Infusion for Health, will my doctor still be taking care of me?

Absolutely. You keep your same physician and we become an extension of your care team.

Infusion for Health is known for our close collaboration throughout the process. Care starts before you arrive. We partner with your doctor to ensure we have the information we need to provide you with the highest-quality care. We proactively share clinical notes about your treatment to ensure continuity of care and help you and your doctor achieve your care goals.

Why would I go to Infusion for Health instead of the infusion center at my local hospital?

You want the best infusion experience. We don’t just treat patients, we pamper them. We’re exclusively focused on patients with complex, chronic conditions. We started Infusion for Health for patients frustrated with the impersonal, dissatisfying experience of receiving their routine infusions at a hospital-based infusion center or oncology clinic.

Our patients are treated like VIPs at every step – from your first contact through follow-up. We deal with the complexities of insurance on your behalf. We go the extra mile to minimize your out-of-pocket costs, helping you find financial assistance, rebates, and other cost-savings when available. You’ll enjoy hassle-free appointment scheduling. During your care, you’ll relax in your private suite with an oversized leather recliner, warm blankets, a range of entertainment option, and complementary snacks and beverages. Compared to hospital-based infusion, patients receive more personalized, comfortable and convenient care.

Are there forms to fill out before my first appointment?

Yes. To save time, you may download the patient information forms here, print them out, and bring them with you for your appointment.

How do I reschedule an appointment?

If you need to reschedule, please call us at (888) 777-1945 or send us a message via our online contact form.

Where are you located?

We have convenient locations across the country – and we’re growing to meet the needs of our communities. Please visit our Locations page to find the Infusion for Health center that’s best for you.

The Infusion Appointment

Am I guaranteed a private room?

Yes. Every patient is ensured a, comfortable private suite with an oversized leather recliner plus amenities such as high-speed Wi-Fi, a flat screen television, and complementary beverages and snacks.

What happens during my infusion appointment?

For details, visit the Plan Your Visit page. For additional questions, contact us.

Do I need bring anything to my infusion appointment?

Bring a picture ID, your insurance card, and any requested patient information forms.

Can I drive after my infusion appointment?

If possible, we recommend that you have someone else drive you to and from your first appointment, or two, until you know how well you tolerate your treatment.

Insurance & Billing

Will my infusion be covered by insurance?

We work with your insurance company as soon as possible to verify benefits and get treatment authorization. We review your costs up-front so that you don’t have any surprise expenses. We also proactively work to find financial assistance to help make your infusion therapy as affordable as possible.

In general, Medicare and commercial plans cover most infusion costs if your plan determines your treatment is medically necessary and has authorized your treatment prior to its administration. A wide range of variables – including formulary, medical vs. pharmacy benefit, etc. – impact what will be covered by your insurance company.

What insurance do you accept?

We accept Medicare and are in-network with most major commercial insurers. We regularly evaluate carriers and add plans. If you have any questions about coverage or want to confirm that we accept your insurance, please contact us online or call us at (888) 777-1945.

How much do infusion therapies cost?

Each biologic is priced differently. Your insurance plan coverage and formulary are major factors in determining treatment cost, as is the setting in which treatment is administered.

What if I can't afford my infusion medication?

We understand the stress our patients face managing their chronic conditions, including the financial burdens of expensive specialty drugs. At Infusion for Health, our goal is to reduce your anxiety regarding all aspects of your care – especially affording your medications. We’re experts at navigating the administrative complexities of your care. Our experience and strong relationships with insurance carriers enable us to successfully get you started. Our dedicated, in-house patient advocates go the extra mile to find drug assistance programs, rebates, and cost-savings programs to help minimize your out-of-pocket expenses.

Infusion For Health
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