Frequently Asked Questions

Infusion therapy is when medication or fluids are administered through a sterile needle or catheter directly into the bloodstream. It’s a way of delivering medication that can’t or shouldn’t be taken orally, or that needs to be dispensed at a controlled pace.

We help adults and children manage a variety of complex, chronic conditions such as multiple sclerosis, Alzheimer’s disease, osteoporosis, Crohn’s disease, ulcerative colitis, arthritis, migraines, asthma, thyroid eye, immune deficiencies, and more. See our Treatment & Care page for more details. Please note, infusions are only available by physician prescription, and we do not offer chemotherapy.

Infused medicines have been used widely for decades and have helped hundreds of thousands of patients. Unlike hospital and other infusion clinics, our infusion model has unique benefits. Our appointment-only scheduling eliminates the need for a waiting room, and our private infusion suite for each patient further reduces unnecessary close contact with others.

We are experienced in caring for patients with weakened immune systems. Our seasoned team of licensed infusion nurses strictly adhere to safety protocols regarding dosing, administration, reporting, and follow-up care. Our low patient-to-staff ratios allow for immediate patient care.

We always keep the highest levels of sanitization. Our centers are routinely disinfected and kept impeccably clean. We’ve installed UV light purification in our centers to kill germs and viruses, and we sanitize each room – including chairs, iPads, remotes, blankets – before and after each therapy. We ensure all needles, catheters, and other equipment are new and sterile. We have detailed, up-to-date infection prevention plans to protect both our patients and staff from illnesses like the common cold, the flu, and COVID-19. See our COVID-19 Prevention page for more details.

Side effects can develop with any intravenous infusion. Some side effects can be reduced by premedication with certain medicines. Severe adverse events can occur but are rare. Please check with your doctor to receive a complete list of the side effects of the medications that have been prescribed for you. He or she will choose the treatment to minimize your risk. If you were to have a reaction all our locations have appropriate emergency equipment and protocols in place.  Our nurses are licensed in Advanced Cardiovascular Life Support (ACLS).

One of our highly-trained, licensed nurses will explain what to expect during your treatment, administer your therapy, and make sure you’re as comfortable as possible during your infusion. Our nurses typically average 15 years of experience caring for patients. They maintain numerous certifications and professional memberships, such as the Infusion Nurses Society. Additionally, every member of our nursing team undergoes quarterly training in infusion medicines, new pharmaceuticals, catheter placement/insertion, dosing, drug delivery, and patient assessment.

Most infusion medications aren’t painful to receive. Some people may have discomfort or pain during the placement of the IV catheter. Our expert infusion nurses are experienced in delivering needle and catheter insertions and have a host of techniques and equipment to ease your anxiety.

Getting started with treatment at Infusion for Health is easy. We will coordinate with your physician to get the referral, and with your insurance to get approval. To book an appointment at one of our centers, contact us online or call us at (888) 777-1945.

Yes, each patient must have a physician referral for their specific infusion therapy.

Yes. You have the right to choose your site of care.

We provide privacy, convenience, and enhanced relaxation.  If you’re already receiving infusion therapy at a hospital or other facility and want to transfer your care to Infusion for Health, we strive to make the process as simple and stress-free as possible. Contact us online or call us at (888) 777-1945 and we’ll get started coordinating with your doctor and insurance.

Absolutely. You keep your same physician and we become an extension of your care team.

Infusion for Health is known for our close collaboration throughout the process. Care starts before you arrive. We partner with your doctor to ensure we have the information we need to provide you with the highest-quality care. We proactively share clinical notes about your treatment to ensure continuity of care and help you and your doctor achieve your care goals.

You want the best infusion experience. We don’t just treat patients, we pamper them. We’re exclusively focused on patients with complex, chronic conditions. We started Infusion for Health for patients frustrated with the impersonal, dissatisfying experience of receiving their routine infusions at a hospital-based infusion center or oncology clinic.

Our patients are treated like VIPs at every step – from your first contact through follow-up. We deal with the complexities of insurance on your behalf. We go the extra mile to minimize your out-of-pocket costs, helping you find financial assistance, rebates, and other cost-savings when available. You’ll enjoy hassle-free appointment scheduling. During your care, you’ll relax in your private suite with an oversized leather recliner, warm blankets, a range of entertainment option, and complementary snacks and beverages. Compared to hospital-based infusion, patients receive more personalized, comfortable and convenient care.

Yes. Please download the patient information forms here, print them out, and bring them with you for your appointment.

Patients can call to cancel or reschedule appointments up to 24 hours before their appointment time without incurring a “no show” fee. If you need to reschedule, please call us at (888) 777-1945 or send us a message via our online contact form.

We have several convenient locations across the country – and we’re growing to meet the needs of our communities. All of our infusion centers are located in centrally located centers and offer convenient parking. Please visit our Locations page to find the Infusion for Health center that’s best for you.

We’re open Monday through Friday, 8:00am to 5:00pm at all of our locations. We can accommodate patients that need additional flexibility.

Yes. Every patient is ensured a, comfortable private suite with an oversized leather recliner plus amenities such as high-speed Wi-Fi, a flat screen television, and complementary beverages and snacks.

Infusion times vary according to the prescribed pharmaceutical/biologic being infused, dosage to administer, and how well the patient tolerates the medication. In general, many infusions require 1-3 hours to complete. If your body reacts to the infusion, the infusion nurse will likely slow down the delivery to help improve your comfort, and thus the infusion will take longer.

Here’s a brief overview of what you can expect:

• You’ll arrive at the infusion center for your scheduled appointment. We have contactless check-in at the front desk. We will collect any copay, coinsurance or deductible at the time of service. We will then take you to your private suite.
• Your nurse will confirm your identity and explain the infusion process. You will talk about any past infusion experience and specific needs you have. Your nurse will answer any questions and address any concerns.
• The RN will conduct an assessment: Check your vitals (g., blood pressure, temperature), review your current medications, and allergies. The nurse will also note any changes since your previous appointment or establish a baseline if you are a new patient.
• To prepare for the infusion, your nurse will perform a 5-check verification process to ensure you get the right drug and dose, administered at the correct frequency.
• The length of each treatment depends on the medication and your specific condition, ranging from 30 minutes to several hours.
• At completion of the treatment you’ll generally be observed for 30-minutes, during which time your nurse will administer a saline flush.
• Your nurse will likely check your vitals one last time, gently remove your catheter, and unhook you from the IV.
• Your nurse will discharge you with verbal or written instructions as appropriate providing there haven’t been any complications or reactions. You will also be scheduled for your next appointment and asked to provide feedback on your experience before you leave the suite.

Before your infusion, get a good night’s sleep and drink plenty of non-caffeinated liquids. If you are not feeling well the day of your appointment, please contact the center to reschedule.

Bring a picture ID, your insurance card and any requested patient information forms

We recommend comfortable clothing, with a change of clothes if necessary.

During your appointment, you can watch movies or TV shows on the flat screen television in your private suite. Use our free Wi-Fi to surf the web, work, or make calls on your own device. You can bring materials to read, color, etc., or take the time to rest and relax. Our recliners are super cozy, and we have warm blankets for extra comfort, or feel free to bring your own if you’d like.

Our suites are designed to allow guests to comfortably visit with you during your treatment. However, unfortunately during COVID-19, patient visitors are not allowed in the center. You can use free Wi-Fi capabilities to virtually visit with your family members, friends, or caretakers via video chat or phone during your treatment.

A caregiver or parent will be allowed to accompany a patient who is under the age of 18. or for patients who have a medical condition that requires them to have a caregiver with them for their appointment. Caregivers will be screened for COVID before entering the facility and must remain in the suite with the patient. Additional patients will be asked to remain in their vehicle.

Outside food and drinks are allowed, but under COVID restrictions we are not able to store or heat either during your visit.

If possible, we recommend that you have someone else drive you to and from your first appointment, or two, until you know how well you tolerate your treatment.