The safety of our patients, their families, and our team members is our highest priority.
UNIQUE SAFETY BENEFITS OF OUR INFUSION MODEL
We designed Infusion for Health to provide the most safe, comfortable and restorative environment for patients with autoimmune and other chronic, complex conditions. Our facilities have real, unique advantages for immunocompromised patients:
- Our individual, dedicated private infusion suites for each patient reduces unnecessary close contact with others.
- Our convenient infusion center locations in easy to access retail space — rather than in shared healthcare facilities like hospitals or medical office buildings – minimizes the risk of infection from sick people who may be contagious.
- Our “by appointment only” scheduling enables us to immediately show patients to their private room eliminates the need for a waiting room where exposure might occur.
INFUSION SUITE SANITIZATION IS OUR HIGHEST PRIORITY
Given many of our patients are immunocompromised, we have always kept the highest standards of sanitization:
- Our infusion suites have UV light purification to kill germs and viruses.
- We sanitize our infusion suites – including chairs, iPads, remotes, blankets – before and after each therapy.
With COVID-19, we’ve added additional cleaning measures:
- We sanitize bathrooms after every use.
- We disinfect high traffic areas throughout the day (e.g., (front desk, entry way, break room).
- We clean other, low traffic areas of the infusion centers at minimum daily.
Our Other Preventative Measures
We have always worked hard to make sure Infusion for Health infusion centers are free from disease-causing organisms by thoroughly cleaning and disinfecting patient rooms and other parts of our facilities. During the coronavirus pandemic, we have added other measures to safeguard everyone from exposure and to help patients continue to receive their critical infusion and injected therapies.
Patient and Staff Screenings
- Patients are pre-screened for COVID-19 symptoms prior to their visit. Anyone who fails the COVID-19 screening is unable to have their infusion. We know this may cause some inconvenience to you. We will work to reschedule at a later time when symptoms subside. Thank you for your continued understanding and cooperation.
- All staff are checked for symptoms twice a day, including prior to starting their shift.
- If there is a suspected exposure, patients and staff and patients are notified as soon as possible and asked to monitor for symptoms.
Masks
- All staff wear protective gear (masks and gloves).
- Patients must wear a mask in all common areas of our facilities.
- During the infusion when the infusion staff are present, patients we request patients keep their masks on. When physical contact is not necessary, infusion nurses stand six feet away from patients.
Check-In Process
- We have contactless patient check-in.
- Only one patient is in the waiting room at any given time. Often, patients are escorted directly to their private infusion suite.
Food, Beverages or Reading Materials
- We bring individually-packaged snacks and drinks to patients by request.
- We have removed all shared magazine, newspapers, candy, coffee machines and water dispensers.
Patient Visitors
- Due to COVID-19, patient visitors are not allowed in the infusion center. If desired, our free Wi-Fi capabilities allow family members and caretakers to stay connected with patients via phone or video chat.
- Under special circumstances* with approval from the treating physician, a caregiver will be allowed to accompany the patient. Caregivers will be screened before entering.
PLEASE NOTE
Special circumstances are patient’s that are under the age of 18 and who must have a parent present for their appointment, or for patients who have a medical condition that requires them to have a caregiver with them for their appointment. In these instances, one visitor will be permitted in the infusion suite with the patient. Additional guests will be asked to remain in their vehicle.
Our Continual Monitoring of COVID-19 Guidelines
The safety of our patients, their families, and our team members is our highest priority.
- We closely monitor COVID-19 recommendations from the U.S. Centers for Disease Control and Prevention (CDC)
- We frequently review updates and guidance from the California Department of Public Health and local agencies.
- We are committed to quickly taking all appropriate actions and providing reliable information to our patients and our healthcare providers as it comes available.
COVID-19 Questions & Answers
If you have an upcoming infusion appointment and have flu-like symptoms – including fever or respiratory symptoms like fever, coughing, or difficulty breathing – please call the office before arrival at (805) 719-3700.
Patients with compromised immune systems are generally more susceptible to viruses, including COVID-19.
You and your close contacts can take these common-sense, proactive measures to protect yourselves and those around you from COVID-19 and the flu:
- Frequently wash your hands using soap and water for at least 20 seconds. If water and soap are not available, you can use hand sanitizer with at least 60% alcohol.
- Avoid close contact with people who are sick.
- Cover coughs and sneezes with a tissue, and then throw the tissue in the trash as soon as possible.
- Avoid touching your eyes, nose, and mouth.
- Avoid crowds while receiving therapy.
- Clean and disinfect frequently touched objects and surfaces with household cleaning spray or wipe.
For concerns about your current treatment, talk with your physician for further guidance on the value of your therapy in the current conditions and what other options might be available to you to further limit possible infection.
For more information on COVID-19, Infusion for Health recommends the following resources:
